Privacy Policy

This is the Website Privacy Policy of JPL Print & Design Ltd who is the data controller, and responsible for your personal data (collectively referred to as JPL Print & Design Ltd , "we", "us" or "our" in this privacy policy).

Our contact details are

JPL Print & Design

D3B

Coombswood Way

Halesowen, B62 8BH

Tel: 0121 561 5020

Our commitment to you

We respect your privacy and remain committed to protecting your personal data.

This privacy policy will explain the way in which we collect, store and process the personal data you provide to us over our website.

You should read this policy, and any other privacy policies we provide when we collect your data, so that you fully understand the ways in which we process your data. All JPL’ privacy policies are intended to supplement one another, not override each other.

Our Data Protection Officer

For all data related matters, including subject access requests, please contact:

The Data Protection Officer

JPL Print & Design

D3B

Coombswood Way

Halesowen, B62 8BH

Email: **

The data we collect from you

We will never collect or process special category data, or data relating to criminal convictions or offences, from you. This website is not intended for children and we do not knowingly collect data relating to children.

The personal data we would like to collect from you is as follows:

When You	You provide	Via
Use our contact us form	First name Surname Email address Telephone number	Website form
Create a new account on our website	First name Surname Email address Postal address Telephone number	Website form
Access customer support	First name Surname Email address Delivery address Telephone number	Live chat Email Telephone support
Buy a product	First name Surname Email address Postal address Billing address Delivery address Telephone number	Website checkout process
Order a sample pack	First name Surname Email address Postal address Telephone number	Website form
Sign up to our mailing list	First name Last name Email	Website form Email Support Live chat
Unsubscribe (we have to add your details to our do not contact list)	First name Last name Email	Email Live chat Telephone support

If you choose not to provide your data then we may not be able to offer key products and services to you.

How we process your data, and our lawful bases

We collect and process your data on the following lawful bases

In the performance of a contract

This means we process your data where it is necessary for the performance of a contract with you, or to take steps, at your request, before entering into such a contract.

With legitimate interests

This means we process your data in the legitimate interest of our business in order that we may provide to you the best service/product and the most secure experience. We always consider and balance any potential impact on you and your rights before we process your personal data for our legitimate interests.

We will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

You can obtain further information about how we assess our legitimate interests against any potential impact on you, in respect of specific processing activities, by contacting our Data Protection Officer on the details provided in this privacy policy.

In any instance where we’re processing your data based on legitimate interests, you still have the right to object to your data being processed in that manner. To do this please contact our Data Protection Officer.

To comply with a legal or regulatory obligation

This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation.

With your consent

This means we’ve asked for your explicit consent to process your data in a certain way, and you’ve provided it.

The table below describes all the ways we plan to use your personal data, and identifies which of the legal bases we process according to.

Purpose of processing

Data processed

Lawful basis for processing

Support

To respond to your enquiry

First name

Surname

Email address

Telephone number

Legitimate interests

Customer Service:

To create you a new account

To enable you to make a purchase

To fulfil your order

First name

Surname

Email address

Postal address

Billing address

Telephone number

Performance of a contract with you

Customer Reviews

To glean your feedback so that we may improve our products and services

First name

Surname

Email address

Legitimate interests

Email Marketing

To email you news and information on offers, discounts and new products.

First name

Surname

Email address

Consent

(Legitimate interests)

Unsubscribe

When we add your details to our do not contact list

First name

Surname

Email address

Legal obligation

Email Marketing

We will not actively seek consent from customers to continue to send marketing emails to them beyond 25th May 2018, when the General Data Protection Regulation comes into effect.

We adopt this approach using the lawful basis of legitimate interests; assuming that you’d benefit from receiving information about offers and promotions. This type of processing is secure and presents a low risk to you. This practice is in line with the Privacy and Electronic Communications Regulation 2003.

If you would like to opt out of these marketing emails, you can do so by:

Unsubscribing here or directly from any emails you’ve received from us; or
Contact our Data Protection Officer to unsubscribe.

We will seek explicit consent from new website visitors in order to send marketing emails to them unless a purchase is made or clear interest in our product/services has been demonstrated (for example you have requested a quote or a sample book).

When a new customer purchases from our website, requests a quote or our sample book we will use their email address to send them details of our latest offers and product recommendations. Again, we adopt this approach using the lawful basis of legitimate interests, assuming that you would benefit from receiving such information as an existing customer.

If you do not want to receive these emails, instructions of how to opt out are displayed at the checkout. You may also use the above link or email to opt out or use the unsubscribe link contained within the emails themselves.

Cookies

We provide information about the cookies we use, and how you can control use of them, in our cookie policy

Purpose limitation

We will only use your personal data for the purposes we originally collected it. This is unless we need it for another reason that we believe is compatible with why we originally collected your data.

Who we share your data with

External parties who are engaged so that our business can function properly. These parties include couriers whose we use to deliver our product to you, professional advisors, including lawyers, banks, auditors, insurers, IT service providers, contractors and companies who assist with out marketing;
HM Revenue & Customs, regulators and other UK authorities as required by law;
Third parties whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice;
Any refer a friend service provider but only with your consent.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Your rights

We fully support your rights. If you ever feel this is not the case please contact our Data Protection Officer or the Information Commissioner’s Office to discuss the matter further.

At any point you can exercise your:

Right of access – contact us for a copy of the data we hold about you.
Right of rectification – let us know if the data we hold is out of date or inaccurate and we’ll update it.
Right to be forgotten – if you no longer want to use our services, please contact us and we’ll delete all related data where we’re able to.
Right to restrict processing – we only ever collect the data we need and actively ensure we’re never collecting anything over and above that need.
Right of portability – we will support reasonable requests to transfer your data to another organisation should you require it.
Right to object to automated decision making and profiling- we do not currently use any automated profiling of any description. In the event you’re ever unhappy with the way we’re processing your data please contact our Data Protection Officer.

In the event we ever need to refuse your rights we will provide you with a reason why. You will then have the right to complain to the supervisory authority as outlined below.

How can you exercise these rights?

You can contact Customer Care to exercise any of the rights listed above by going to the Contact Us page on this website.

You may also exercise some of those rights on your own by going to “My Account”, selecting “Account Update Settings”, and updating your personal information and preferences.

Finally, you can also make your request by writing to Vistaprint B.V., Hudsonweg 8, 5928 LW Venlo, the Netherlands. Please include in the letter your name, Vistaprint account number, e-mail address, mailing address and telephone number(s) and your specific request.

Even if you choose to unsubscribe to receive any advertising via email, telephone or by post, we may still communicate with you using any of these methods regarding your orders, your account or for other administrative purposes.

To protect your privacy, we may need to verify your identity after we have received your request.

International Transfers

We only transfer your data outside of the European Economic Area (EEA) when we utilise the services of carefully selected external third parties based in the United States of America.

Each one of these providers participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield Framework

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

We engage a small, trusted group of GDPR compliant data processors. They will only process your personal data on our instructions, they are party to a data processing agreement with us which includes a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are required to do so.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When determining the appropriate retention period for personal data we consider:

the amount, nature, and sensitivity of the personal data;
the potential risk posed to you by unauthorised use or disclosure of that data;
the purposes for which we process it;
any applicable legal requirements; and
whether we can achieve those purposes through other means.

Details of retention periods relating to your personal data can be requested from our Data Protection Officer.

In some circumstances you can ask us to delete your data. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. In these instances we are able use this information indefinitely without further notice to you.

Automated Decision Making

We do not make any decisions about you based on the automated processing of your personal data.

Subject Access Requests

You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

What are Cookies and why do we use them on our website?

Cookies are small data files which often include a unique identifier that are stored on your device when you visit certain web pages.  Cookies are useful because they allow a website to recognise a user's device. Like most websites, our website uses cookies that, among other things, let you navigate between pages efficiently, remember your preferences, and generally improve your experience on our website. They can also help to ensure that advertising you see online are relevant to you and your interests.

To ensure you get the most enjoyable experience out of using our website, as well as the full use of the online shopping and personalised features, your computer, tablet or mobile device (each, a “device”) will need to accept cookies.

We also work with selected companies who may also set cookies on your device during your visit to our website. They use the information collected from their cookies to serve ads to you on different products and services. They may also use cookies to track your response to their advertisements, to measure the effectiveness of their advertising or to award incentives or points to their members who respond to their ads.

If you don’t accept cookies, some functions on our website will not work. However, if you'd prefer to control or delete cookies from our website or any other website, see the explanation of how to manage cookies below.

What kinds of cookies do we use on our website?

Our website uses the following types of cookies:

Strictly necessary cookies

These cookies provide the services that you have specifically asked for on our website and are essential to enable you to move around our website and use its features, such as check-out and product purchase.

Performance cookies

These cookies collect anonymous information on the pages visited. They collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. They don't collect information that identifies a visitor and are only used to improve how the website works.

Functionality cookies

These cookies allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features, including access to the portfolio of products you have designed or order through us. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise.

Advertising cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of an advertising campaign. These cookies are usually from third parties.

Third Party cookies

When you use our website, you may notice content provided by a company other than us. Also, if you 'share' JPL Print content with friends through social networks, such as Facebook and Twitter, you may be sent cookies from these social networks. We have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third-party websites for more information about their cookies and how to manage them.

How can you manage which cookies are placed on your device?

Cookies allow you to take advantage of some of our website's essential features and we recommend you leave them turned on. Please be aware that if you disable or delete certain cookies our website will not work properly.

The Help-menu on the menu bar of most browsers will tell you how to enable or prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.

Changes to this Privacy and Cookie Policy

JPL Print may revise this Privacy and Cookie Policy from time to time by posting a revised Privacy and Cookie Policy on our website. We reserve the right to modify this policy at any time, so please review it frequently.

Complaints

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our dedicated Data Protection Officer:

JPL Print & Design – Data Protection Officer

9 Stock Road

Southend on Sea

Essex

SS2 5QF

Email dpo@jplprint.com