Frequently Asked Questions
Answers to frequently asked questions about Orders & Discounts, Artwork & Files, Pricing & Custom Orders, Production & Quality, Delivery & Collection, Security & Support and Customer Feedback.
Orders & Discounts
You can place orders directly through our website. Simply browse to your desired product, select the specific product options available, upload your artwork and add them to your shopping cart. Once you've reviewed your selections, proceed to checkout where you'll provide delivery details and payment information.
If you have any problems or queries, then don’t hesitate to contact our support team via chat, email,or call us on 0121 561 5020.
Our contact page contains details of all methods by which you can get in touch.
After placing your order, if you’ve added ‘proofing’ to your product, then we'll check your files to ensure they match your order specifications and are suitable for printing. If everything checks out, we'll proceed with printing and you’ll receive an email to inform you that your order has moved into the production phase. If there’s a problem with your artwork or order, then we’ll contact you to resolve the issue quickly.
Full payment by credit card, debit card, or PayPal is required when you place your order. All payments are processed through our secure online payment gateway.
Yes, a VAT invoice will be emailed to you after you place your order.
If you need to make changes, we'll do our best to accommodate your request depending on the production stage of your order. Please contact our support team immediately via chat, email,or call us on 0121 561 5020.
Our contact page contains details of all methods by which you can get in touch.
Artwork & Files
You’ll need to upload artwork before you add a product to your basket. Your uploaded artwork will appear in your basket next to each product and a link to your artwork will be included in your order confirmation email in case you need to access it later.
Currently our maximum upload size is capped at 100 MB, for files that are larger than this then please Wetransfer or MailBigFile to weborders@jplprint.com with the subject line containing your order number, name, and product that you’ve ordered to prevent any delay in your order being processed. Alternatively, please call us on 0121 561 5020 for assistance (Please note studio contactable hours are Mon-Fri - 0900-1700).
If you have any problems or queries, then don’t hesitate to contact our support team via chat, email,or call us on 0121 561 5020.
Our contact page contains details of all methods by which you can get in touch.
We prefer print-ready PDF files with all fonts embedded or outlined, as this speeds up the production process. We offer PDF and Adobe Illustrator templates for all of our products which can be downloaded from our template page or from each individual product page. We also accept Adobe Illustrator, Adobe Photoshop files, Collected for output Indesign files with fonts and images included and high-resolution JPEGs. When preparing your files, please ensure they are 300DPI in resolution and in CMYK format. Please see our artwork specification guide and jargon buster for useful information to help with your artwork.
All images supplied must be at least 150dpi of the final required size (ie. if you are ordering an A3 poster but you supply your artwork at A4 then the image resolution should be 300dpi at A4, which will equate to 150dpi at the final A3 size. It’s recommended that all spot colours are converted to CMYK, and all RGB elements should be converted to CMYK to minimise colour shift when printing.
Bleed is required to ensure edge-to-edge colour on your final product. Any background colours or images need to extend beyond your final size by at least 3mm on all sides to allow for any movement during cutting. Bleed requirements vary between products so be sure to check out the PDF and Adobe Illustrator templates for all of our products which can be downloaded from our template page or from each individual product page.
Yes, we can help with creative artwork design as part of our comprehensive print and support service. Our team can help you create or refine your designs to ensure they're print-ready and meet your requirements. Design/artwork requirements will be assessed and quoted separately. Please contact our support team support team immediately via chat, email,or call us on 0121 561 5020
Our contact page contains details of all methods by which you can get in touch to discuss your requirements.
Yes, we offer free blank templates showing bleed/trim/safe area zones for download on each product page and from our template page. Templates are available in Adobe® Illustrator and PDF formats Please see our artwork specification guide and jargon buster for useful information to help with your artwork.
Our online ordering system will guide you through the necessary specifications. If you're unsure about any aspect of your order, you can contact our support team via chat, email,or call us on 0121 561 5020 and a member of our support team will be happy to assist you.
Our contact page contains details of all methods by which you can get in touch.
Yes, if you choose ‘proofing’ before you add a product to your basket, we will review all files to ensure they match your order specifications and are suitable for printing.
If you've selected 'proofing' with your product, then we'll identify any issues with your files during our checks and we'll contact you to resolve them quickly before proceeding with printing.
Yes, we can provide a PDF proof upon request for an extra cost which can be added to your order via each product page. A proof will allow you to review and approve your artwork before we proceed with your print.
If you choose not to receive a pdf proof then your files will by-pass our studio and team of experts and will be added directly to our print schedule.
We always recommend having a pdf proof. If you choose not to have a pdf proof you may receive a below-par print solution.
Please note: this isn't a proof-reading service - we won't spell check your files or check that details are correct.
We will check (amongst other things):
- That the resolution of your images are suitable for the required size.
- The fonts you've used aren't corrupt and are embedded
- All elements that should extend past the final trim do so (where possible we will fix and add the required bleed)
- We'll check that your colour spaces are set up correctly and make sure any cutter/white/foil separations are correctly named and assigned.
- That the proportions and sizes match to your final requested size.
We always recommend requesting a pdf proof - use our studio experts!
Pricing & Custom Orders
No. Where VAT is applicable, it will be added at the checkout/payment stage.
Yes, we're happy to quote for bespoke requirements including different quantities, paper stocks, sizes, and finishes not listed on our website.
Please don’t hesitate to contact our support team via chat, email,or call us on 0121 561 5020 who will be happy to discuss your requirements.
Our contact page contains details of all methods by which you can get in touch.
We regularly run promotions and discount codes which are often personalised to you based on purchase history and product preferences. It’s best to sign-up for our newsletter and follow our social media channels to stay up-to-date with the latest information.
Production & Quality
We use the latest in strictly calibrated and maintained printing & finishing equipment, combined with industry-standard print media to ensure expert-quality print products. We use different printing methods depending on your specific requirements.
Yes, we can match your colour requirements. For particularly sensitive colours such as corporate branding, please specify Pantone references within your artwork or supply us with a hard copy proof. Our presses are calibrated and run to strict procedures which ensure consistent colour output.
Unlike many commercial printing companies, each order receives our personal care and attention to ensure expert-quality results. We’ll always communicate with you to ensure that your print job is produced with efficiency, as conveniently for you as possible and to exceed your expectations of our products and the service that comes with it.
Delivery & Collection
We'll provide an exact delivery date when you place your order as we use reliable courier services for delivery. Delivery dates depend on artwork having been approved and is ready to print and the complexity of your order, as well as our production schedule at the time of your order. You will receive emails to inform you of the status of your order at key steps along the way. If you have a required-by date then we recommend that you contact our support team via chat, email,or call us on 0121 561 5020 and we'll advise whether we're able to fulfil your order by the required date.
Our contact page contains details of all methods by which you can get in touch to discuss your requirements.
Yes, you can collect your order from our premises. We are typically open Monday to Friday, 9:00 AM to 5:00 PM, excluding Bank Holidays. If you choose ‘local collection’ within the delivery options when you place your order, we will contact you when your order is ready for collection.
Yes, you can arrange for your regular courier provider to collect your order. This request can be specified at the time of ordering by choosing ‘local collection’ within the delivery options when you place your order, we will contact you when your order is ready for collection. Please make sure that your courier has a copy of your name, address and order reference(s) to ensure a seamless collection process. JPL can’t however accept any liability for damage or losses as a result of you using your own courier service.
Delivery costs are calculated based on the value of your order:
- Orders over the value of £55 ex VAT are free
- Orders under the value of £55 ex VAT are charge at £9.95
Please note that if your order contains products which are above 1400x1400mm in size, then your order will be dispatched via a same-day courier. A cost calculator will be shown at the checkout when you order products of this type.
Security & Support
100% Yes. You can rest assured that your personal information is safe. When you proceed to checkout, you'll be directed to our secure server which encrypts your payment details. No card or payment data is stored on our servers.
You can contact our support team support team via chat, email,or call us on 0121 561 5020 and we'd be happy to assist you in any way.
Our contact page contains details of all methods by which you can get in touch.
Yes, we take privacy and security of your data very seriously. We will never sell or share your data with a third-party and our remote secure payment gateway and web servers ensure that integrity of personal information is not compromised.
Please visit our privacy policy and cookie policy pages for more details.
You can also view our terms & conditions page for an overview of the legal contract between us our customers.
Feedback
Yes! We welcome and encourage our customers to provide us with feedback as it helps us see what we’re doing right, and where we can make improvements. To leave feedback, you can leave TrustPilot or a Google Review, follow and comment on our social media channels and you can always contact our contact our support team via chat, email,or call us on 0121 561 5020.
Our contact page contains details of all methods by which you can get in touch.
You can contact our support team support team via chat, email,or call us on 0121 561 5020 and we'd be happy to assist you in any way.
Our contact page contains details of all methods by which you can get in touch.
If you have any problems or further queries, then don’t hesitate to contact our support team via chat, email,or call us on 0121 561 5020.
Our contact page contains details of all methods by which you can get in touch.